CLEP Principles of Management

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1. A widely used motivational tool is allowing employees to set their own performance expectations and then evaluating their own performance. This is called management by ________.
realization
objectives
actualization
expectations
evaluation

2. Expanding the job of an employee so that they have a greater variety of tasks to perform is called job ________.
assessment
enrichment
enlightenment
placement
enlargement

3. The process of getting finished products to consumers is called ________.
retail
productivity
customer service
logistics
manufacturing

4. ________ meetings involve a group leader encouraging group interaction on an idea or topic.
Discussional
Informational
Decisional
Preliminary
Projectional

5. This historical figure, often regarded as the Father of Modern Management, is responsible for the development of the functions of management.
Michael Porter
Fritz Roethlisberger
Henry Gantt
Elton Mayo
Henri Fayol

6. ________ communication happens between departments or people that are at the same levels but are directing different functions within the company
Horizontal
Decentralized
Classical
Informal
Primary

7. ________ authority gives the right to provide advice or counsel with regards to policies and directives but does not give the authority to issue orders.
Line
Staff
Functional
Primary
Secondary

8. A ________ organizational chart pools people with similar skills together for work assignments
hierarchical
flat
functional
matrix
regular

9. According to Blake and Mouton, the ________ manager does little to motivate employees and is instead merely concerned with getting by.
produce-or-perish
country-club
impoverished
middle-of-the-road
team

10. A person's ________ is the term used to describe the mix of knowledge, attitudes, and skills that distinguish that one person from another.
morality
worldview
personality
values
self-esteem